SHIPPING & RETURNS
SHIPPING POLICY
International orders may be subject to VAT/Brokerage Fees, please contact your local customs for further information. Please reach out to your local customs department to ensure you have the necessary documentation for importation. Additional documents are not needed in all cases but to prevent your order from being delayed or rejected know your local customs requirements. International orders marked as a gift will include an invoice without pricing but still may be subject to VAT/Brokerage Fees.
Also be sure to contact the courier chosen and ensure that there are no product restrictions or fees. Some couriers may have restrictions that vary based on the country/region which can result in your package not being fully delivered or you being charged for importation through FedEx. As we are unaware of these policies it is up to our customers to verify this for their location. If your package is returned to sender due to incorrect shipping information or availability you may be subject to a return to sender fee imposed by the courier.
All orders take between 24-48 hours to process and ship from our facility. This does not include weekend days. TYSONGOTCHA.COM uses FedEx and USPS as our primary shipping carriers.
Please keep in mind that the day a package is picked up is not to be considered in your shipping times.
For expedited shipping orders must be placed before 2pm EST to ship the same day.
RETURN & EXCHANGE POLICY
How do I return an item?
In the unfortunate event you need to return a product, please read our entire procedure so we can expedite your return. All returns must meet the following requirements.
Any item taken in for return must be brand new, factory sealed and unused.
There are no returns on any Paintballs or Special Order Items
Returns must be received within 30 DAYS of placing your order.
If your item is eligible for return, please call TYSONGOTCHA.COM at (787) 209-3818 (M-F 8AM-5PM EST).
When calling you will have the option of exchanging your existing item, receiving a refund back to your credit card or paypal account, or a full refund issued as an online store credit. Unfortunately all shipping charges are non refundable. If an order has received free shipping, the shipping costs will be deducted before the store credit or refund is issued.
Airsoft Gun Return/Exchange Policy
All Airsoft guns being returned or exchanged MUST be in resalable condition. Therefore, an Airsoft gun being returned must be in brand new and unused condition. Meaning it has no signs of use or attempted use, modifications, or signs of attempted change (i.e., removal or modification of orange tip flash hider, installation of internal and external parts). Airsoft guns must be returned with all included accessories, merchandise tags, factory stickers, logos still attached, and factory packaging fully intact. Any merchandise that is reported and/or determined to not be in this condition will not be granted return within our 30-day return policy.
Airsoft guns that do not perform up your level of expectation are not a defect and are will not be covered by the manufacturer's warranty. We don't guarantee groupings, accuracy, or FPS.
Airsoft guns that do not fall within the above criterium are fully warrantied directly through the manufacturer, and the customer will be responsible for handling the product directly with the respected brand.
If you have received wrong item(s) with your order you must notify us within 72 hours of delivery so we can have your order corrected. After this time expires we will be unable to facilitate the exchange. We will arrange the return shipping for the item(s) back to our warehouse.
Please send your return to:
TYSON GOTCHA
Loiza Valley
Calle Bauhinia
Canóvanas, Puerto Rico